Location:
Johannesburg, South Africa
Employment Type:
Full-Time
Reports To:
Technical Support
About Us:
We are a rapidly expanding e-commerce company dedicated to providing exceptional online shopping experiences. We are seeking a skilled and customer-oriented Technical Support Specialist to assist our clients and internal teams with technical issues, ensuring smooth platform operations and enhanced user satisfaction.
Job Summary:
The Technical Support Specialist will be responsible for troubleshooting technical issues, providing timely support to customers and internal staff, and collaborating with the IT team to enhance platform stability. This role requires excellent problem-solving skills, strong communication abilities, and the capacity to work under pressure.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to software, hardware, and network systems.
- Diagnose and resolve technical problems efficiently through various communication channels (email, phone, chat).
- Document, track, and monitor issues to ensure timely resolutions and accurate reporting.
- Collaborate with the IT team to identify trends and improve system performance.
- Assist in testing, configuring, and maintaining e-commerce platforms and related tools.
- Provide training and guidance to users to enhance their experience and understanding of the platform.
- Ensure compliance with company policies, security standards, and best practices.
- Escalate complex issues to higher-level support when necessary.
- Prepare technical documentation and user guides as needed.
Requirements:
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience: Minimum of 2 years in a technical support or related role, preferably within an e-commerce or IT environment.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency in Windows, Mac OS, and Linux operating systems.
- Familiarity with network configurations and web technologies.
- Ability to work independently and collaborate with cross-functional teams.
- Patience and dedication to providing high-quality customer support.
Benefits:
- Competitive salary and performance-based incentives.
- Health insurance and wellness programs.
- Opportunities for career growth and skill enhancement.
- Flexible working arrangements.
- Employee discounts on company products.
How to Apply:
Interested candidates are invited to submit their resume and cover letter to [lois.deng@malipo-fintech.com]. Please include 'Technical Support Specialist Application' in the subject line.
Equal Opportunity Employer:
[Malipo Fintech] is an equal opportunity employer committed to building a diverse and inclusive workplace.
